Very pleasant helpful staff, wonderful ambience, excellent very large rooms.I believe this establishment is a winner for Bunbury and thoroughly recommend it.
Location is perfect and central to Bunbury! Room was very nice and well maintained. Service was great too.
This hotel single-handedly ruined our family's first road trip with our little bub. Upon arrival, all is well. Until we went to the room and found out the AC is not working in the middle of summer. 31 degree at the time. Rooms were fully booked due to Australia Day holiday, so we couldn't change rooms. It was a Saturday, so no tech either to come and fix. What bothers me most, the Director was only offering me FREE BREAKFAST during our first discussion. (worth $20 p/p with nothing much to offer.) I am truly disappointed with their response and the overall quality of the $220 room. They suggested we opened the window and stayed for the night. We opened the window for 30 mins to test, but it was so loud and noisy outside, we couldn't get any rest. I can't imagine putting myself through this and paying $220 for it. It was simply not worth it. There's nothing else they could offer but some pedestal fans. Hopeless. I asked for a full refund, which was refused as they were "unable" to retrieve the funds from Agoda. I proceeded to contact Agoda for a full refund, which then Agoda had to ask the hotel. I guess if you want something done in your favour, you have to do it yourself. I drove over 450km on the road today from Perth and back only to be disheartened. The director is a bit of a joke. "Free breakfast" does not solve anything lady. At least compensate that you've wasted 12 hours of my time with at least some petrol money. I am beyond disappointed with them. I am disgusted at how they deal with this. Never again.
Lovely hotel. Fantastic location for town, beach and Dolphin Discovery. Helpful and friendly staff.
We spent 2 nights here. The check in staff were very helpful. As we had taken the train from Perth for our break, they were happy to look after our luggage on the last day until we needed to leave in the afternoon. The room was very spacious and clean had everything we needed. Our room had a view over the city. Very nice! We had a cooked buffet breakfast there the first morning which was rather luke warm. If it had been nice and hot with a hot coffee too I would have given 5 stars.
Bunbury Hotel Koombana Bay is an Australian Lodging based in Bunbury, Western Australia. Bunbury Hotel Koombana Bay is located at 1 Holman St, Bunbury WA 6230, Australia.
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